Capability
MAIA watches your inbound fax line, reads each incoming document with high-fidelity OCR, classifies the document type (lab result, imaging report, referral letter, prior auth denial, prescription, EOB, pathology, consult note, correspondence), extracts the patient identifiers, and uploads the document to the correct chart in your EHR. Critical lab values trigger immediate provider alerts before routing. Prior auth denials are routed straight into the appeal workflow. A practice that previously spent 8 to 12 staff-hours per week on fax triage typically reduces that to under an hour of exception handling. Integrates with Epic, Cerner, Athenahealth, and Medplum, runs HIPAA-aware infrastructure, and is covered under a Business Associate Agreement.
Lab results, imaging reports, referral letters, discharge summaries, prescriptions, prior authorization denials, insurance EOBs, pathology reports, consult notes, and miscellaneous correspondence. Each gets routed to the appropriate workflow.
OCR extracts patient identifiers (name, DOB, MRN) from the fax. MAIA looks up the patient in your EHR and confirms a match on at least two identifiers before uploading. Faxes that cannot be matched with high confidence are routed to a human review queue.
MAIA flags critical values (e.g., potassium above 6.5, troponin elevation, panic values) for immediate provider notification before normal routing. Configurable per practice and per test.
Yes. Outbound fax is supported for prior auth submissions, referral letters, and patient record requests. Outbound delivery uses HIPAA-compliant fax services with delivery confirmation.
Limited early access is open to private practices in the United States. Onboarding takes about a week.
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